FAQs

Subscription and Billing Management

Subscribers can choose a monthly plan at $299 or an annual plan at $3289, which offers one month of service free. Payments are flexible, allowing for monthly or upfront annual payments to best suit your needs.

Yes, you can cancel your subscription anytime directly through our website. For annual subscribers, a refund will be issued for the unused portion of the service, calculated at the monthly rate.

Melrose and Winchester, Massachusetts. We currently provide our service to the Melrose and Winchester, MA markets. We plan to expand to other markets in the Great Boston Area soon. If you’d like to be notified of our expansions into other service areas, please fill out the contact form on our home page. We promise not to spam you, and only email relevant updates.

Service Inclusions and Materials

Our subscription includes a wide range of services from small projects, appliance, and home maintenance to basic property care tasks. Detailed service listings are available on the services page of our website.

We provide tools and basic materials like plaster and nails at no extra cost. For specific materials beyond these, we will purchase and bill them at cost, ensuring transparency and fairness.

Nope. We do much more than a home warranty company. Home warranties are reactionary and more like insurance plans for your larger systems and appliances. Big Bear is a proactive service company focused on maintenance, repairs, and improvements for your home.

Scheduling and Service Customization

Scheduling is made easy through our website. Subscribers can select their preferred dates and specify the services needed for each visit, ensuring tailored care for their homes.

Absolutely. Our service is designed for flexibility and customization. Simply list the tasks you need completed when you schedule your visit, and your dedicated handyman will take care of them.

Handyman Vetting and Quality Assurance

Our professionals undergo thorough background and criminal checks, skills evaluation for a wide range of tasks, and reference checks to ensure high quality, friendliness, and exceptional customer service.

Additional Services Management

While we currently focus on general maintenance and small projects, we can manage your needs for licensed technical services by obtaining quotes and overseeing work to ensure fairness and quality.

Service Value

Longer weekends, shorter to-do lists, fewer hassles, and more time to spend on the things you love. Big Bear was created to give homeowners time back to spend on the things that matter most. As a Big Bear Member, you and your home have our full attention. Our Members have exclusive access to our team and certified service provider network, as we don’t provide any one-off work for non-members. We handle all your home maintenance repairs, and small home improvement projects, giving you peace of mind and countless hours back in your day.

Our goal is to provide you with exceptional quality service that free you from the stress and time commitment of home ownership. If you find this valuable, then you’re the right fit for Big Bear.

Our model focuses on preventative maintenance to avoid costly repairs, offers transparent pricing without hidden costs, and provides a range of services that, when combined, offer significant savings over individual service hiring.

Subscribers benefit from priority scheduling, including for urgent issues. We’re committed to ensuring your home maintenance needs are addressed promptly and efficiently.

Do you have a question that’s not covered here? Then we would love to hear from you. Please email us at hello@bigbearhomeservices.com and someone from our team will contact you shortly to make sure you get the information you’re looking for.